Quality Problem or Defect

A Problem is the difference between the actual state and desired state

the Problem may be due to :

Internal Failure : It results into internal cost of Poor Quality

External Failure : It results into external cost of Poor Quality.

Any problem in a product / process / service is :
Opportunity for improve ment

" Problem is not a Problem,
  The problem is the Attitude about the Problem"
                                                                                                -Captain Jack Sparrow
so,

• Don't hide the problem of any kind.
• Let the problem come on the surface.

Search for improvement to resolve the problem & Eliminate.

The Defects produced in Hidden factory :

Process means : A set of Activity which converts input into output

Generally most of the defects produced in Hidden Factory

Related Topics

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